Support
How can we help?
A person replies during business hours, Ghana time. Most questions are answered the same day.
Common questions
Quick fixes for the things we hear most.
A customer says they booked but I cannot see it
Open Bookings and choose "All" at the top. Bookings waiting for a deposit show as "Awaiting payment" and are let go after 30 minutes if the deposit is not paid.
Bookly stopped replying to a customer
Open the chat. If it says a person took over, tap "Resume assistant". If your plan's monthly messages are used up, the assistant pauses until next month or an upgrade.
Customers are not getting reminders
Reminders need a WhatsApp-approved message template. Go to Settings, then Message templates, and add one for reminders and one for confirmations. We can do this with you.
How do deposits work?
Go to Settings, then Deposits. When it is on, Bookly sends a payment link and holds the time for 30 minutes. The booking is confirmed once the deposit is paid. You need payments connected under Settings, then Payments.
I forgot my password
On the log in page choose "Forgot your password?" and we will email you a link that works for one hour.
How do I delete my account?
Go to Settings, then Delete account. We confirm the request within 7 days and remove your business, chats and bookings.
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